Frequently Asked Questions

Ordering

Is there a minimum number of cupcakes I have to order?


There are no minimum nor maximum number of cupcakes you can order If you are preordering for the Farmers Market. All special orders have a minimum of 12 minis per flavor and 6 standards per flavor; all special orders must be in multiples of 6 for standards and 12 for minis. Please place the special order at least a week in advance.




How do I place an order?


There are two ways to order: 1. You can preorder cupcakes from the selection from the farmers market menu to be picked up at the Waukesha Farmers Market. 2. You can also place a special order from the full menu by emailing cupcakesbyjordanjames@gmail.com by specifying the quantity for each cupcake and and date needed. All special orders must be in multiples of 6 for standards and 12 for minis per flavor. Please place order at least a week in advance.




How much time in advance do I need to place my order?


If you are preordering cupcakes for the Farmers Market, all orders must be in before 6pm on Thursday. All special orders must be placed a week in advance




Do you have a store front?


My goal is to have a store front by the end of my senior year in high school. I am a sophomore now so I still hope to reach my goal. You can purchase cupcakes at the Waukesha Farmers Market; I’m there every Saturday from 8am-noon. You can also order online through the website.




Do I need to order my cupcakes in advance?


While you don’t need to order cupcakes in advance, we do encourage it for special occasions. You can always come to the Waukesha Farmers Market and choose from the selection we have there. However, if you had something more specific in mind, ordering in advanced is the best option.




Do I need to prepay?


Preorders are done through the website and are billed once the order is placed. For catered orders, we require half of the payment once the date is booked.




Do you offer discounts for large volume orders?


Not at this time.




Where are you located?


I am located in Waukesha, Wisconsin. My goal is to have a store front by the end of my senior year in high school. I'm a sophomore now so I still hope to reach my goal. You can purchase cupcakes at the Waukesha Farmers Market; I’m there every Saturday from 8am-noon. You can also order online through the website.




How old are you?


I was born in 2005.




Do you do birthdays, graduations, and weddings?


Yes! I have experience in all sorts of events including: weddings, birthdays graduation, baby showers and corporate events.





Cupcakes

Do you offer gluten-free cupcakes?


Yes! We do offer gluten-free cupcakes but we do not recommend them for people with celiac. We value our customers safety. All of our gluten-free cupcakes are made with gluten-free ingredients, and all of our equipment is properly washed and sanitized. However, we bake all of our cupcakes in the same facility using the same equipment.




Do you offer peanut/tree nut-free cupcakes?


Yes! All of our cupcakes are made with peanut and tree nut-free ingredients, and all of our equipment is properly washed and sanitized. However, we bake all of our cupcakes in a facility that has peanuts and tree nuts.




How do I store my cupcakes?


You can store cupcakes in the freezer up to 2 weeks.




What size cupcakes do you make?


I make mini and standard (regular) sized cupcakes. I do not make jumbo sized cupcakes




Do you make cakes?


I am working on that.





Pickup and Delivery

What if I place an order for pickup and am unable to make it to the Farmers Market?


If you are unable to make it to the Farmers Market to pick up your order, please email me at cupcakesbyjordanjames@gmail.com so we can schedule a later time to pick up your order.




Do you deliver and do you accommodate same-day delivery?


Yes! We deliver cupcakes locally for a fee of $1 per mile. Unfortunately, we cannot accommodate same day delivery right now.




Do you ship your cupcakes nationwide?


Not at this time.




Can I phone or email for pickup or delivery?


Yes you can! For special orders you can email me at cupcakesbyjordanjames@gmail.com for pick up or delivery.




If I placed a preorder, do I have to wait in line? Where do I pick up?


If you place a preorder for the Farmers Market, you can come to the side of our booth to pick up your order. Please say your name and we’ll get your order. Since you’ve already paid, things should go quickly.